1. Orders & Shipping

Q: Do you ship to all Gulf countries?

A: Yes, we provide shipping to all GCC countries, including Saudi Arabia, UAE, Kuwait, Qatar, Bahrain, and Oman.

Q: How long does delivery take?

A: Delivery times vary based on your location. Typically, it takes between 2 to 7 business days.

Q: Can I track my order?

A: Yes, you can track your order by logging into your account. Simply go to ""My Account,"" then navigate to ""My Orders"" to check the status of your order.

2. Returns & Exchanges

Q: Can I return a product if I don’t like it?

A: Yes, you can request a return within 14 days of receiving the product, provided it is unused and in its original condition.

Q: What products are non-returnable or non-exchangeable?

A: Items like personal care products, customized items, and digital goods are non-returnable unless defective. Please refer to our return policy for a full list.

Q: How can I request an exchange?

A: Please contact our customer service team to initiate an exchange. We will guide you through the process.

Q: Who bears the cost of returns?

A: In some cases, the customer is responsible for return shipping fees. However, if the return is due to an error on our part (e.g., wrong or damaged product), we will cover the cost.

3. Accounts & Privacy

Q: Do I need an account to place an order?

A: No, you can check out as a guest. However, creating an account allows you to track orders and access exclusive offers.

Q: I forgot my password. What should I do?

A: You can reset your password by clicking “Forgot Password” on the login page and following the instructions sent to your email.

Q: Is my personal information secure?

A: Yes, we prioritize your privacy and use the latest security technologies to protect your data.

4. Products & Availability

Q: Are the products genuine?

A: Yes, all the products we sell are 100% authentic and quality assured.

Q: Can I request an out-of-stock item?

A: You can sign up to be notified when the product is back in stock or contact our support team for availability updates.

Q: Do you offer discounts or promotions?

A: Yes, we frequently offer deals and discounts. Be sure to check our special offers section regularly.

5. Customer Support

Q: How can I contact customer support?

A: You can reach us via:

• Email: [support@fayasel.com]

• Phone: [+965 94120901 ]

• Live chat available on our website.

Q: What are your working hours?

A: Our team is available daily from 9 AM to 9 PM (Gulf Standard Time).

6. Q: Can I get a tax invoice?

A: Yes, you can request a tax invoice during checkout or after purchase via your account.

7. Q: Do you support bulk or corporate orders?

A: Yes, we offer customized services for businesses and organizations. Please contact us for a tailored quote.

8. What Should I Do If I Receive a Damaged Product?

If you receive a damaged product, please follow these steps:

Take clear photos of the damaged item, including packaging if applicable.

Contact our Customer Support team through:

Phone: +965 94120901 

Email: [support@fayasel.com].

Provide your order number and attach the photos of the damage.

Our team will review your case and provide a solution, such as a replacement or a refund.

9. What Should I Do If My Order Is Incomplete?

If you notice that your order is missing an item, please follow these steps:

Check the invoice included with the shipment to confirm which items are missing.

Contact our Customer Support team through:

Phone: [+965 94120901].

Email: [[support@fayasel.com].

Provide your order number and details of the missing item(s).

We will review your case and get back to you promptly to ensure your order is completed.